UWW

If you’ve already purchased your pass, click on a video or livestream and log in using the email and password you’ve set up during registration.

If you purchased your pass via the Facebook, Google, or Apple login buttons, make sure to use them now as well.

Make sure you are using the same email and password you set up during registration and payment.
This will be the email on which you’ve received the registration and/or payment confirmation.

If you originally logged in via the Facebook, Google, or Apple login buttons, make sure to use them now as well.

If you are sure you are using the correct email, try resetting your password.

1. On the Login screen, click I forgot my password.

2. Enter your email and click Send Verification Code.
   Make sure you enter the correct email.

3. Check your email. You will receive a Verification Code. If you don’t see it in your Inbox, make sure to check your Spam and Trash folders.

4. Enter the Verification Code in the field below your email.

5. Enter your new password in the New Password and Confirm Password fields.

6. Click Send.

You can enjoy your content on a PC, laptop, tablet, phone, or a supported Smart TV regardless of where you’ve made your purchase originally.

You can watch on a maximum of two (2) devices at the same time using the same account.

For subscriptions made via browser:

For subscription made via an app:

These subscriptions need to be canceled via the platform you use to pay for the subscription (Android, iOS). Here are links to the steps for doing so:

• Android
• iTunes

Make sure you are logging in with the same email and password you set up during registration and payment.
This will be the email on which you’ve received the registration and/or payment confirmation.

If you used Facebook, Google or Apple to sign up and pay, make sure you use them now as well.

If you are sure you are using the correct account, try the following:

• Refresh your browser page.

• Make sure you are not using a VPN.

• Clear your browser’s cache and cookies. Here is how to do it.

• Access the website via private/incognito mode. Here is how to do it.

• Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).

• Try using a different device.

• Try using a different network like another WiFi connection, 4G or a Hotspot.

• Make sure you are using a supported card: Visa, Master Card, Discover, Diners Club, or American Express. The following cards are not supported: JSB, and UnionPay.

• Make sure you are entering the card info correctly and manually. Don’t use copy/paste.

• Contact your bank. Make sure there are no issues with the card or bank account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment

• Clear your browser’s cache and cookies. Here is how to do it.

• Access the website via private/incognito mode. Here is how to do it.

• Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).

• Try using a different device.

• Try using a different card.

The 2023 World Championships start on September 16th, 2023 and end on September 24th, 2023.

Streaming on UWW+ is available on all countries, except for the United States. You can select the pass that you prefer:

• World Championships Pass - Unlimited access to live stream, video on demand, and behind the scenes footage for the duration of the tournament.
• Daily Pass - Unlimited access to live stream, video on demand, and behind the scenes footage for 24 hours.
• PayPerView (PPV) Pass - Access to live stream for a single day of competition, available for Semi-finals and Finals only.

For more info, please contact us on app@uww.org.

Try the following:

• Refresh your browser page.

• Disconnect all other devices connected to your network and disable all background applications currently running in order to increase your connection speed.

• Clear your browser’s cache and cookies. Here is how to do it.

• Access the website via private/incognito mode. Here is how to do it.

• Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).

• Try using a different device.

• Make sure you are not using a VPN.

• Restart your router.

• Restart your device.

• Try using a different network like another WiFi connection, 4G or a Hotspot.

If the issue persists, please contact us on app@uww.org.

Smart TVs

Watching on your Smart TV will largely depend on the model of your TV. Certain models will allow streaming without any issues, but others might not, which is why we normally recommend using a computer, laptop, tablet or another device to enjoy your content.

To stream on a Smart TV, you would use your TV’s browser to visit the webpage, log in, and watch the stream just like on your computer or tablet.

As an alternative to your TV’s default browser, you can also try the Puffin TV browser app, which might work in cases where your TV’s default browser does not. Of course, you would need to have a TV that supports the installation of new apps to install Puffin TV.

Chromecast & AirPlay

Local Cast and AirPlay are supported on Android and iOS, respectively.

For more info, please contact us on app@uww.org.